Returns & Refund Policy

Refund Policy for Maivital

At Maivital, we stand behind our products and their ability to address your needs. We recommend using our products for at least 14 days to experience their benefits. If you're not satisfied after 14 days but within 60 days of purchase, please reach out to us at hello@maivital.com for assistance.

Cancellation Policy

Orders can be changed or cancelled within 24 hours of placing them. After this period, changes may not be possible as your order will already be in processing. Cancellations within this window will be refunded within 7 business days.

60-Day Money Back Guarantee

We encourage you to use our products for at least 14 days to see their full benefits. If you're still not happy, you can return them within 60 days of purchase for a refund, though please note that shipping fees are not refundable.

Initiating a Return

To start a return, contact our support team via our Contact Us page or by emailing hello@maivital.com directly. Please include your order number or the name and email address used when ordering to help us process your return faster.

Damaged Items

We ensure our products are well packaged to prevent damage. If an item arrives damaged, report it within 72 hours by emailing hello@maivital.com with a clear photo of the damage. We’ll replace it if it’s eligible, but we don’t offer refunds or accept returns for items damaged through normal use or misuse.

Shipping and Delivery

Delivery times are generally reliable, but delays can happen due to factors beyond our control, such as courier issues or customs delays. If there are delivery issues, please contact the courier directly. We are not responsible for lost, stolen, or delayed packages.

Incorrect Shipping Address

Please verify your shipping address at checkout. If an incorrect address is provided and not corrected within 24 hours of your order, we cannot resend or refund your order.

Policy Updates

We may update this policy at any time. By purchasing and using Maivital products, you agree to the current terms of this policy.